Residential & Commercial Pest Control
Licensed & Insured
I started in this field over 25 years ago with a national firm. I was trained in a couple of weeks and started as a residential account manager. Inspecting homes and offering our services was my job on a daily basis. I was fortunate because I had a great relationship with a technician that serviced my area. I had the opportunity to do service work with him in those early days and learned about the relationship between the customer and a good service technician. The technician is the face of the company - if they are good at what they do, then the company has a great reputation. If they are terrible, the opposite is true.
I left my position as sales manager with that national company in the late 90's to take the same position with a smaller, local company. During these years I made hundreds of loyal customers who would always know where to call when they needed something. That reliability led to commercial accounts adding other locations and asking if I would do the service in the beginning until things were under control. Customizing effective programs has become one of my strongest traits.
So why start a new pest control business? I believe that what makes a company great is its relationship with it's customers. It sounds old fashioned, but most service companies were better back in the day of establishing a personal relationship with their customers. Today our definition of a good relationship with a business is totally different. Some of us know a good auto mechanic and would refer them to a friend. We normally at some point say something like "take your car to this guy he has never taken advantage of me". Really? Has the bar become so low that as long as we have not been taken advantage of we consider that good service? When did things change like that? I would rather hear a statement like "I have trusted this person to look after my car many times. They only recommend fixing things on my 10 year old vehicle that are necessary and make sure I am safe on the road". I believe in doing business like they did back in the 50's and 60's. Where a hand shake and looking someone in the eyes meant something. It is that personal contact that makes Prevention Pest Control different from others. When someone has a serious pest problem, we use the best products to treat your home - even if they are more expensive. You get our 25 years of experience and knowledge when you need it the most. Being a smaller firm provides better quality control and you will always be able to speak to me when you have a problem.
I highly recommend Prevention Pest Control, which is locally-owned by Dave Novak, in Cuyahoga Falls. My mother uses his services for ants, wasps and even stink bugs. My mother is not just his customer, but considers Dave a caring friend. He's truly concerned for her well-being and has checked on her many times. He is a true gentleman, who happens to be very good at his trade! My son had an ant problem in his condo, Dave took care of it and wouldn’t let Justin pay a cent. (Now, don’t expect THAT kind of service!
We have prevention pest control come out every three months as recommended to take care of wasps trying to nest on our house. Since we started using their service we have not had another problem with wasps! They’ve also taken care of a real situation we were having with giant spiders. Dave is professional and on time every time! He answers questions and goes above and beyond. I would definitely recommend them if you’re in need of pest control! Thank you Dave!!
I called and left a message for the owner and he called me back promptly. He discussed our issue with me extensively over the phone and even looked at some pictures over e-mail. He was booked up because it was an immediate need on a Friday or over the weekend. He even recommended another company for me to contact. With the information he gave me we were able to avoid a very expensive treatment that wasn’t necessary.
Dave at Prevention Pest Control goes above and beyond in work quality and customer service. He is experienced, fast and fair. Whether just giving DIY advice or providing paid services, his main concern is solving the problem. Dave has earned my trust, respect, gratitude and loyalty! 5 stars isn't enough!
Locally owned and operated with short and long term contracts available.
You get our 25+ years of experience and knowledge when you need it the most.
Being a smaller firm provides better quality control and you will always be able to speak to me when you have a problem.
When someone has a serious pest problem, we use the best products to treat your home - even if they are more expensive.